In today’s market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we exchange products, whether we provide shipping services, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Reeds - Returns on unopened boxes only. Postmarked within 7 days.
Ligatures - Returns on undamaged items only. Postmarked within 7 days. Item will be evaluated once we have received it back at our store. Refund approval will be confirmed or denied after evaluation.
Clarinets and Instruments - Returns on a case by case basis - please contact us.